Hugtopin Shipping Policy
Effective Date: January 7, 2025

At Hugtopin, we are committed to ensuring that your art purchases are delivered safely, securely, and promptly. This Shipping Policy outlines our shipping practices, delivery options, and related information to ensure a smooth and reliable experience for all our customers.

Shipping Locations

Hugtopin offers shipping to both domestic and international locations. We currently ship to the United States and a variety of international destinations. Shipping fees and delivery times may vary depending on the location and size of the artwork.

Processing Time

All orders are processed within 2-3 business days from the time of purchase. Custom orders may require additional processing time, which will be communicated during the order confirmation. You will receive an email notification once your order has been processed and shipped.

Shipping Methods

We offer different shipping options to meet your needs:

  1. Standard Shipping: This is the default shipping method for most orders. Delivery times typically range from 5-7 business days within the U.S., depending on the shipping address.
  2. Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery times for expedited orders typically range from 2-3 business days within the U.S.
  3. International Shipping: We also offer international shipping. Delivery times and fees will vary depending on the destination country and the shipping method chosen.

Shipping options and costs will be calculated at checkout, based on the size, weight, and delivery address of the order.

Shipping Fees

Shipping fees are calculated during the checkout process and are based on:

  • The destination address.
  • The size and weight of the artwork.
  • The selected shipping method (standard or expedited).

Please note that shipping fees do not include customs duties, taxes, or import fees for international orders. These fees are the responsibility of the customer and will be billed by the customs authorities in your country.

Delivery Timeframes

  • Domestic Orders:
    • Standard shipping typically takes 5-7 business days.
    • Expedited shipping takes 2-3 business days.
  • International Orders:
    • Delivery times for international orders vary depending on the destination country and selected shipping method. It may take 7-21 business days or longer for international shipments to arrive.

Please be aware that shipping times may be affected by factors such as holidays, weather conditions, or carrier delays.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment online.

Shipping Address

It is your responsibility to provide an accurate and complete shipping address. Please double-check the address before completing your order to avoid delays or issues with delivery. Hugtopin is not liable for any shipping delays, misdirected packages, or lost orders caused by incorrect or incomplete address information.

Lost or Damaged Items

If your artwork arrives damaged or is lost during transit, please contact our customer service team within 7 days of receiving the order. We will work with the carrier to resolve the issue and either replace the item or issue a refund, depending on the circumstances. Please provide clear photos of any damage to assist with the claims process.

Order Delays

While we strive to process and ship all orders promptly, there may be occasional delays due to high demand, holidays, weather conditions, or other unforeseen circumstances. If there is a significant delay with your order, we will notify you as soon as possible and provide updated delivery information.

International Orders and Customs

For international shipments, please note:

  1. Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These fees are not included in the price of the artwork or the shipping charges. Hugtopin is not responsible for any customs-related charges.
  2. Customs Delays: International shipments may be delayed due to customs clearance procedures in the destination country. Hugtopin has no control over customs processing times and cannot be held responsible for any delays.

Order Cancellation and Address Changes

Once an order has been processed and shipped, it cannot be canceled or modified. If you need to change your shipping address, please contact us immediately, and we will do our best to accommodate your request before shipment.

Customer Support

For any questions or concerns about shipping, please contact our customer service team:

By purchasing from Hugtopin, you agree to the terms outlined in this Shipping Policy. We reserve the right to modify these terms at any time, and any updates will be effective immediately upon posting on the website.