Hugtopin Payment Policy
Effective Date: January 7, 2025

At Hugtopin, we aim to provide a secure, convenient, and transparent payment experience for all our customers. This Payment Policy outlines the terms and conditions associated with making payments for artwork purchased through our website or showroom.

Accepted Payment Methods

We accept a variety of secure payment methods to ensure flexibility and convenience for our customers:

  • Major Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: We accept payments through PayPal accounts for secure and quick transactions.
  • Other Payment Methods: Additional payment options may be available at checkout depending on your location or preferred payment method.

All payments are processed securely through trusted and encrypted payment gateways to protect your sensitive information.

Pricing and Currency

  1. Pricing: All prices on our website and in our showroom are displayed in U.S. dollars (USD). Prices reflect the cost of the artwork and may be subject to change without notice.
  2. Taxes: Sales tax will be applied to all applicable orders, calculated based on your shipping address. The tax amount will be displayed at checkout.
  3. Shipping Costs: Shipping fees are calculated at checkout based on the destination address and the size/weight of the artwork. Expedited shipping options are also available at an additional cost.

Order Confirmation

After completing your purchase, you will receive an order confirmation email detailing your order information, including a summary of the artwork purchased, the total price, and the payment method used. If you do not receive an order confirmation within 24 hours, please contact our customer service team to ensure your order was successfully processed.

Payment Authorization

By submitting your payment details, you authorize Hugtopin to charge the total amount due for your order, including any applicable taxes, shipping fees, and any additional charges as applicable. Payment must be received and authorized before the order is processed and shipped.

Payment Security

Hugtopin takes payment security very seriously. We use secure payment gateways and industry-standard encryption methods to ensure that all your financial information remains protected. We do not store or process payment details directly on our systems.

Payment Processing Time

Payment processing typically takes 1-2 business days. However, please note that some payment methods (such as bank transfers) may take longer to process. Once your payment is successfully processed, you will receive an order confirmation email.

International Payments

For international customers, we accept payments in U.S. dollars. Additional fees or charges may apply from your financial institution or PayPal for currency conversion or international processing. Please ensure that you are aware of any international transaction fees before completing your purchase.

Payment Issues

If there are any issues with your payment (e.g., failed transaction, insufficient funds, declined card), you will be notified immediately and asked to provide an alternative payment method. We will not process or ship your order until the payment is successfully completed.

Refunds

If your order qualifies for a refund according to our Refund and Return Policy, the refund will be processed to the original payment method used for the purchase. Refunds will typically be issued within 5-7 business days after the returned item has been inspected and approved. Please note that the refund will exclude shipping fees unless otherwise specified.

Customer Support

If you have any questions regarding payments or need assistance with your transaction, please contact our customer service team:

By purchasing from Hugtopin, you agree to the terms outlined in this Payment Policy. We reserve the right to modify these terms at any time without prior notice. Any updates will be effective immediately upon posting on the website.