Refund and Return Policy 

At Hugtopin, we strive to provide high-quality products and services to meet the needs of our valued customers. If for any reason you are not satisfied with your purchase or experience, we are committed to addressing your concerns through our clear and transparent refund and return process. This policy explains the terms and conditions for refunds and returns for products purchased from Hugtopin. Please review this policy carefully to understand your rights.

Effective Date: March 10, 2025

1. Refund Policy

We want our customers to be fully satisfied with their purchase. If for any reason you are not happy with the product or service you received, you may be eligible for a refund under the following conditions:

  • Eligibility for Refund:

    • Refunds can be requested within 30 days from the date of purchase.
    • The product must be in its original condition, unused, and in the original packaging (if applicable).
    • You must provide proof of purchase, such as an order confirmation email or receipt, to be eligible for a refund.

  • How to Request a Refund:

    • To initiate a refund, please contact our customer service team at info@hugtopin.com or call our Hotline at (513) 847-1759.
    • Provide details of your purchase, including your order number, the product you are returning, and the reason for the return.
    • Once your return request is processed, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Non-Refundable Products:

    • Certain products and services are non-refundable, including but not limited to:
      • Customized or personalized products.
      • Digital products or services that have been accessed or downloaded.

2. Return Policy

Hugtopin offers a straightforward return process for products that meet the return eligibility requirements. To ensure a hassle-free return experience, please follow the steps outlined below:

  • Eligibility for Returns:

    • Returns must be initiated within 30 days from the date of purchase.
    • The product should be unused, in its original condition, and returned in its original packaging (if applicable).
    • You are required to provide proof of purchase, such as a receipt or order confirmation, for the return to be processed.

  • Return Process:

    • To begin the return process, please contact us at info@hugtopin.com or call our Hotline at (513) 847-1759.
    • We will provide you with instructions on how to return the product. Depending on the product type, you may be required to send it back to our facility at 8218 Lawrence Dr, West Chester, Ohio.
    • Return shipping costs may be covered by Hugtopin if the product is defective or if the wrong item was shipped.

  • Damaged or Defective Products:

    • If the product is damaged or defective upon arrival, please contact us immediately at info@hugtopin.com. We will arrange for a return, exchange, or refund, depending on your preference.
    • If a product is found to be defective after use, please contact us within 30 days of purchase for a resolution.

3. Exchanges

We understand that sometimes you may wish to exchange a product for a different size, color, or model. Hugtopin will gladly accommodate exchanges as long as the product meets the return eligibility requirements mentioned above.

  • To initiate an exchange, please follow the return process outlined above, and indicate the product you would like to receive in exchange. If the new product is of higher value, the difference in price may be charged. If the new product is of lower value, we will issue a refund for the price difference.

4. Processing Time

Once we receive your returned product, we will process the return within 5-7 business days. Refunds will be issued to your original payment method, and exchanges will be shipped promptly after processing.

5. Contact Information

If you have any questions regarding our refund or return policy, or if you need assistance with returning or exchanging a product, please feel free to contact our customer service team: